Legal

Refund & Cancellation Policy

Last updated September 28, 2026

Holding fee & payments

Your 60% holding fee is refundable in full up until the cutoff date listed on your reserved harvest window. After cutoff, it is non-refundable — at that point we've already committed feed, pen space, and processing slot to your share. The remaining balance is collected in two equal payments before pickup; buy-now-pay-later plans (Klarna, Afterpay) may be available at invoicing.

Final balance after invoice

Once your final invoice is issued (after hanging weight is confirmed), the balance is due before pickup. If you can't take the share, contact us immediately — we'll work to find a buyer for the share, in which case you'd be responsible for any difference.

Quality issues

If something is wrong with your beef when you pick it up — wrong cut sheet, damage, mislabeled package — contact us within 7 days of pickup. Depending on the issue we'll replace, credit, or refund as appropriate.

Force majeure

If we can't fulfill your order due to circumstances beyond our control — animal loss, processor outage, severe weather — we'll refund your holding fee and any payments in full and offer first priority on the next harvest window.

Contact

For all refund and cancellation questions, email order@prolepastures.com.